Return to Help Index| Pricing and Billing | |
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| What are my payment choices? | |
| We accept all major credit cards, debit cards, and PayPal. You select your payment method during the checkout process. | |
| Will Sales Tax be added to my order? | |
| Only orders that are shipped to New York State will be charged Sales Tax. Orders shipped to all other U.S. locations will not be charged Sales Tax. | |
| I have a question about my charges. | |
| Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Customer Service for assistance. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account" link at the top right hand side of our site to print invoices. | |
| If I return an item, when will my refund appear on my account? | |
| A credit usually takes 5 - 10 days from the time we receive your return until it appears on your account. | |
| When will my credit card be charged for my purchase? | |
Your credit card will be charged on the day that your order is shipped.
Any "pending" or "authorized" transaction that appears on your credit card account before the shipping date is NOT a charge, but is only a verification of available funds. |
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